Casa Mädi
Casa Mädi is in production. Cloudbeds keeps the reservation. SofIA handles WhatsApp, Instagram, and Messenger. Orders and tasks are recorded in Hotelisimo.
The reservation stays in Cloudbeds
Casa Mädi does not move inventory into another system so SofIA can answer. The Cloudbeds adapter checks availability and opens the hold there. Hotelisimo keeps the conversation and the projection of that reservation.
SofIA runs the channel
The guest writes on WhatsApp, Instagram, or Messenger. SofIA can quote, hold, and send the payment link. If the team takes the thread, SofIA stops on that conversation.
Orders and tasks live here
A food order and a guest task are stored in Hotelisimo. The order is not posted on its own as a Cloudbeds folio charge. Staff work it in Messages, Orders, Tasks, Rooms, Menu, and Inventory.