7:00. The arrival list.
- Room 204Confirmed
- Room 118Hold
- Room 305Arrival
Reservations
The stay, from the hold to checkout, in the Hotelisimo PMS or in Cloudbeds.
At the desk
On the Hotelisimo PMS, the desk builds the reservation on the stay file: dates, rooms, and guest. A walk-in does not need a WhatsApp thread. The owner and manager can sell over a stop-sell; front desk cannot. Cancel shows the penalty before it is applied.
When the PMS is Cloudbeds
The reservation stays in Cloudbeds. Hotelisimo keeps the projection tied to the conversation. SofIA checks availability, places the hold, and sends the payment link. The guest charge is verified with the PMS, not from the message text.
How a stay moves
Inquiry, hold, confirmed, in house, and checkout. It can also close as cancelled, no-show, or expired. On the file, payments lists the link, SPEI, OXXO, or cash, with the time left on the link.
The payment link
SofIA sends the link. The charge is confirmed in the PMS, not because the message says it was paid. The file shows the time left, along with SPEI, OXXO, or cash.
Selling over a stop-sell
The owner and manager can open a stay even when the room is on stop-sell. Front desk cannot. Cancel shows the penalty before it is applied.